One agent, every channel.
Site widget, WhatsApp, Instagram DM, SMS, the same agent, the same memory, the same answers. No copy-paste macros for your team to maintain across five inboxes.
One brain behind every inbox
Your customers message wherever it's convenient, the site widget, WhatsApp, Instagram DMs, sometimes all three in one day. Running that from separate apps is how replies get missed and answers stop matching.
We build one agent with one knowledge base and one memory, then plug it into every channel. Same answers, same tone, same conversation history no matter where the customer starts.
- Trained on your product, pricing, and refund policy
- Reads order and account data before it replies
- Shared memory across every channel
- Hands a thread to your team with full context
- 01
Knowledge intake
We ingest your help docs, past tickets, and policies, then flag the gaps where your team is answering from memory.
- 02
Channel wiring
Widget, WhatsApp Business, Instagram, Messenger, or Slack, connected through official APIs, not scrapers.
- 03
Backend lookups
Read-only connections to Shopify, your database, or your helpdesk so 'where's my order' answers itself.
- 04
Handoff rules
Explicit triggers, refunds, complaints, VIP accounts, push the thread to a human with a summary already written.
Can it access customer accounts?
Yes, through scoped read-only integrations. Anything that changes an order or issues money goes through a human or an explicit confirmation step.
What if it gets an answer wrong?
Answers are grounded in your documented content. When there's no source, it escalates instead of guessing, and every escalation is reviewed.
Do we keep our current helpdesk?
Usually yes. The agent sits in front of it and only creates tickets for what genuinely needs a person.
Website chat widget
A chat agent embedded on your site that actually knows your product, pricing, and policies.
WhatsApp & Instagram DM
Answers customer messages on the channels they already use, without a human refreshing five apps.
Order & account lookups
Connects to your store or backend so it can answer 'where's my order' without escalating.
Consistent memory
One conversation history across channels, a customer doesn't have to repeat themselves.
Still reading? Good. Book a 20-minute call.
No sales pitch, we'll ask what's slow or missing right now, and tell you honestly if this is the fix.