Ticket triage that clears the queue before 9am.
An agent reads incoming tickets, tags priority and category, and drafts a first response for a human to approve or send, so your queue doesn't pile up overnight.
The queue is sorted before the team logs on
Support teams don't lose time answering hard tickets, they lose it sorting a queue full of password resets, billing questions, and duplicate bug reports before they can start.
We put a triage layer in front of the queue: routine questions answered from your docs, bugs enriched and tagged, and the genuinely hard tickets prioritised and waiting for the right person.
- Tier-1 questions resolved from your documentation
- Bug reports enriched with account and version context
- Automatic tagging, priority, and routing
- Escalation paths for enterprise and at-risk accounts
- 01
Ticket analysis
We cluster twelve months of tickets to find what's genuinely repetitive and what needs a person.
- 02
Docs grounding
The agent answers only from your documentation and changelog, with sources attached.
- 03
Triage rules
Plan tier, sentiment, and keywords set priority and route to the right queue automatically.
- 04
Engineering handoff
Confirmed bugs arrive in Linear or Jira with reproduction steps already written.
Will it answer from stale docs?
Answers are grounded and dated. When docs conflict with the changelog, it escalates instead of guessing.
Does it replace our team?
It removes the repetitive half of the queue so the team spends time on the tickets that need them.
Can it handle enterprise SLAs?
Yes, SLA-bound accounts can bypass automation entirely and route straight to a named queue.
Still reading? Good. Book a 20-minute call.
No sales pitch, we'll ask what's slow or missing right now, and tell you honestly if this is the fix.