Order status and support across every channel.
'Where's my order' is the most repeated question in any store's inbox. A chat agent answers it instantly across site chat, WhatsApp, and Instagram, and escalates anything unusual.
Where is my order, answered instantly
Most retail support volume is three questions: where is it, can I return it, and does it come in another size. None of those need a person, they need read access to your store and a clear policy.
We connect an agent to Shopify or your backend so those answers arrive in seconds, on the channel the customer used, and your team only sees the tickets that actually need judgement.
- Live order and tracking lookups
- Returns and exchange policy handled end to end
- Product, sizing, and stock questions answered
- Peak-season volume absorbed without new hires
- 01
Store connection
Read-only access to orders, products, and inventory through the official Shopify or platform API.
- 02
Policy encoding
Returns windows, exceptions, and goodwill limits written as rules the agent can't drift from.
- 03
Channel rollout
Widget first, then WhatsApp, Instagram, and email, one agent behind all of them.
- 04
Escalation
Damaged goods, chargebacks, and complaints go to a human with the order already attached.
Can it issue refunds?
Only within limits you set, and every refund is logged. Above the threshold it routes to your team.
Does it handle multiple languages?
Yes, most stores start with two or three and add more once tone is settled.
How does it handle Black Friday?
That's the point: volume spikes don't need headcount, and the escalation rules can be tightened for the week.
Still reading? Good. Book a 20-minute call.
No sales pitch, we'll ask what's slow or missing right now, and tell you honestly if this is the fix.